Jalbi Australia certainly is a genuine business! Mandy approached Kym to join her in creating this business and they both decided it was important that Mandy was the majority shareholder. Everything that Jalbi does is viewed through a cultural lens, and we are deeply committed to using our business platform to support other Aboriginal businesses, existing and emerging. Both Mandy and Kym are also planning to launch a community ‘give-back’ once they have established the business moving forward.

Jalbi Australia is Supply Nation Registered, and we are eligible to become Supply Nation Certified as a majority owned Aboriginal business once our business turnover reaches the required threshold.

Yes we are as we are a majority owned Aboriginal business. We just need our business turnover to reach the required threshold.

Because Jalbi Austrlaia is Supply Nation Registered, and a majority owned Aboriginal business, when you purchase from us you will be meeting commitments made in your RAP to improve supplier diversity and to support improved economic outcomes for Aboriginal and Torres Strait Islander peoples. If you don’t have a RAP and want to learn more about how you can contribute to reconciliation in Australia, and improved economic outcomes for
Aboriginal people visit Reconciliation Australia: https://www.reconciliation.org.au

Yes, all Jalbi Australia products are proudly made and bottled in Western Australia.
We prioritise sourcing Australian Ingredients where possible to support local suppliers.

Our Hand + Body Wash is crafted using over 73% of Australian ingredients, including our essential oils and extracts, ensuring a distinct touch of Australia in every bottle

Jalbi Australia created their Hand + Body Wash with a focus on our body's
sensitivity. Recognizing that our bodies are more delicate than our hands, we developed a gentle formulation that ensures your hands won't be dried out.

The ‘best before’ is calculated from the time of opening your product.  This icon (insert icon) on the label indicates
the number of months the product will be at its best once it is open. Ie 12M
equals 12 months from opening.

Jalbi Australia products are best stored under 30°

Our products are 97%naturally derived. A full list of our ingredients are included on each product page

Jalbi Australia products do not contain the following;

• Sodium lauryl sulphate (SLS)
• Ethylenediaminetetraacetic acid (EDTA)
• Propylene glycol
• Parabens
• Synthetic fragrances
• Animal derivatives
• Mineral oils
• Artificial colours

- PEGs
- Phthalates

Are Jalbi Australia products suitable for sensitive skin? Yes, our products are designed to be gentle on the skin. However, everyone's skin is unique, and sensitivities can vary. We recommend checking the ingredient list and conducting a patch test before using any new product, especially if you have known allergies or sensitivities. If you have specific concerns, we encourage you to consult with a dermatologist

Please contact us if you would like to cancel or amend your order. If we haven’t processed your order we will happily refund or cancel your order. If it has been dispatched please see our Returns Policy.

Yes we are pleased to offer Click and Collect from our Cockburn Central. location. You will receive an email when your order is ready for collection

Jalbi Australia currently ships nationwide in Australia.

Shipping is $10 for Australian orders.

Jalbi Australia aims to pack and dispatch orders within 3-4 business days. Once orders leave our warehouse they can take up to 3-7 business days depending on your location. We will email you with a tracking number once parcels have left our warehouse and deliveries can be tracked online

We accept Visa, Mastercard, American Express, Paypal and Apple Pay.

Jalbi Australia Gift Cards can be redeemed online or in person at one of our market events. Jalbi Australia Gift Cards can not be redeemed in stores

You can place an order as a guest however creating an account with Jalbi Australia allows you reorder quickly

Jalbi
Australia uses RPet bottles that are recycled and recyclable which means that no new plastic is used.

Our hand and Body Wash is septic safe however we recommend that you contact your septic system manufacturer as some requirements can vary

Yes, all Jalbi Australia products are vegan-friendly. We do not use any
animal-derived ingredients in our formulation

Absolutely! We are proud to say that our products are not tested on Animals, that is what friends and family are for!

Our products are independently tested for stability and pet.

For more information on returns, please see our Returns Policy.

We will happily refund your order if you would like to return the goods for some reason. Please send the products to Suite 3, 810 Northlake Road, Cockburn Central, WA, 6964 and we will process the refund once we confirm the products have not been used or damaged. We do not cover return shipping costs

If you have made an online order and we haven’t dispatched it please contact us and we will attempt to exchange it.

To exchange products purchased from our online store that have been dispatched please return the item in accordance with our return policy and complete the purchase of the alternative product

Simply email us at welcome@jalbiaustralia.com.au and we will be in touch with all the information you need to become a supplier of our fantastic products.

We have Safety Data Sheets (SDS) for all of our products and are happy to share these with you.